Order Cancellation Policy

Order Cancellation Policy

• If we receive a cancellation request after your order has been accepted into our order processing system and we are able to physically accommodate your request, there will be no charges unless your order is for more than 100 items. In this case, a 10% re-stocking fee will apply to cover handling expenses.
• Cancellations can not be processed on their scheduled shipment day.
• Cancellation can not be processed after being sent from the supplier.
• Incorrectly defined spare part code by the customer is not reason for canceling the order.
• The cancellation of the order can be processed only if the customer provides photos and video materials confirming the facts of inconsistency original part code and the received spare part code.

Restocking Policy – we reserves the right to restock as well as charge a 25% restocking fee on all container orders which have been sitting in the warehouse for over 60 days.

Credit Card Charge Backs – You must return merchandise before you receive credit. A credit card charge back issued to us for unreturned merchandise is not acceptable.

Customer is responsible for all risk of loss and damage of products being shipped for return, exchange or replacement. Please fully insure return shipment in case of loss or damage. Please use a carrier that is able to provide you with proof of delivery such as UPS, Federal Express or DHL. This is for your protection as well as to ensure quick action on your return.

Refusing a Shipment

If we receive back a shipment that has been refused you will be charged shipping in directions (to and from you). No credit will be issued except against an exchange for other merchandise.